Privacy policy

At Vase and Flowers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website or services.

Information We Collect

Personal information: Name, phone number, email address, delivery address, and order details provided when placing an order or contacting us.
Communication data: Messages sent via WhatsApp, phone calls, or email.
Technical data: Basic website usage information (such as pages visited) collected automatically to improve our services.

How We Use Your Information

To process and deliver your orders.
To contact you regarding your order, delivery, or customer support requests.
To improve our website, products, and services.
To comply with legal or regulatory requirements when applicable.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only when necessary to complete delivery or provide a service (for example, with delivery personnel).
We may disclose information if required by law or legal authorities.

Data Protection

We take reasonable measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
Access to personal information is limited to authorized personnel only.

Cookies

Our website may use cookies or similar technologies to enhance user experience and analyze basic website traffic.
You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.
Order and communication records may be kept for business, legal, or accounting purposes.

Your Rights

You have the right to request access to the personal information we hold about you.
You may request correction or deletion of your personal data, subject to legal or business obligations.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

WhatsApp Business: 76606012
Contact: 70606012
Email: info@vaseandflowers.com
Location: Beirut, Lebanon

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective once posted on this page.