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Terms & Conditions

Welcome to Vase and Flowers. By accessing or using our website, placing an order, or contacting us, you agree to the Terms & Conditions below. If you do not agree, please do not use our services.

Business Information

  • Location: Beirut, Lebanon
  • WhatsApp Business: 76606012
  • Contact: 70606012
  • Email: info@vaseandflowers.com

Orders

  • Placing an order means you confirm that the information you provided (name, phone, address, delivery date/time, and any special instructions) is correct.
  • We may contact you to confirm details before processing your order.
  • We reserve the right to refuse or cancel an order if details are incomplete, incorrect, or if we are unable to fulfill the request.

Delivery Policy

  • Standard delivery: Within 24 hours.
  • Same-day delivery: Available depending on location, time of order, and product availability.
  • White glove delivery: Available (handled with extra care and premium service, subject to availability).
  • Please ensure someone is available to receive the order at the delivery address. If the recipient is unavailable, delivery may be delayed or rescheduled and additional charges may apply.
  • Delivery times are estimates and may be affected by traffic, weather, or other events outside our control.

Product Information

  • We do our best to display products accurately. However, flowers and arrangements may vary slightly due to seasonality and availability.
  • If a specific flower or item is unavailable, we may substitute with a similar item of equal or greater value while keeping the overall style and color theme as close as possible.

Pricing & Payments

  • All prices shown are subject to change without notice.
  • Any delivery fees or extra service charges (including special handling/white glove delivery) may be added depending on your order and location.

Returns & Refunds

  • Return/refund requests are handled case-by-case and may be subject to a charge depending on the situation.
  • To request a return or refund, contact us as soon as possible using the contact details above and include your order information.

Cancellations & Changes

  • If you need to change or cancel an order, please contact us as soon as possible.
  • Changes or cancellations may not be possible for urgent/same-day deliveries or once an order is already prepared or dispatched.

Contact & Support

For questions, order support, or any concerns, please contact us:

  • WhatsApp Business: 76606012
  • Contact: 70606012
  • Email: info@vaseandflowers.com

Limitation of Liability

  • To the maximum extent permitted by law, Vase and Flowers is not liable for indirect, incidental, or consequential damages related to the use of our website or services.
  • Our responsibility, if any, is limited to the value of the order in question.

Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be effective once posted on this page.